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iPILOT - United Kingdom Operational
iPILOT - Europe Operational
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iPILOT API - North America Operational
iPILOT API - United Kingdom Operational
iPILOT API - Europe Operational
iPILOT API - Australia Operational
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North America - Las Vegas Data Center Operational
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Europe Operational
Oceania Operational
APAC Operational
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Operational
Degraded Performance
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Major Outage
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had a major outage.
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Scheduled Maintenance

NUWAVE Planned Maintenance Zoom OAuth App V3 Updates Nov 20, 2026 05:00-06:00 UTC

NUWAVE will be performing planned maintenance. Zoom OAuth App V3 Updates - customer notification will continue to operate as expected during this maintenance window.

Maintenance Description:
NUWAVE will be upgrading the Zoom integration to Zoom's V3 framework. This update keeps iPILOT aligned with Zoom's latest platform standards and supports continued reliability of your provisioning and data syncing.

What to expect

Once the update is complete, you may need to re-authenticate your Zoom connection in iPILOT. Until re-authentication is completed, the following may be affected:

Provisioning functionality (such as assigning numbers or managing users through iPILOT)

Data syncing between Zoom and iPILOT

If you notice provisioning or syncing issues, please re-authenticate your Zoom connection by following these steps:

Step 1. Go to Settings → Integration.

Step 2. Select Zoom.

Step 3. Select Re-Authentication and Allow the permissions. Re-authentication should be completed by a Zoom admin with the appropriate permissions for your account.

You will then be re-directed back to iPILOT.

Expected Impact: Once the app updates are completed with Zoom, customers may need to re-authenticate to continue making changes, updates and submitting orders using the Zoom app.

Service Impact: iPILOT- North America , iPILOT- United Kingdom

This planned maintenance is not call-impacting, and will not affect voice calls or trunking. If you have questions or feedback, please submit them to support@nuwave.com.

Posted on Nov 10, 2026 - 21:31 UTC

Nov 13, 2026

Postmortem - Read details
Nov 13, 16:37 UTC
Resolved - Email services have returned to normal. Some Support emails had to be manually updated in the ticket system. All support services have returned to normal operations.
Nov 13, 16:33 UTC
Update - Microsoft has begun to recover email services for users, API connectivity to Jira is still affected. We will continue to monitor until full connectivity has been restore and confirmed Jira is processing all email.
Nov 13, 14:59 UTC
Update - We are monitoring updates from Microsoft.
Nov 12, 19:40 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 12, 19:39 UTC
Investigating - Microsoft outage notification MO1550821
NUWAVE Incident NCS-19215

Due to the current outage at Microsoft our support tool Jira is unable to receive new email to open or add comments to tickets.

If you have an emergency and need immediate assistance please call us at 1-888-368-9283

Or you can open up a support ticket, check responses, or add a new response directly in the portal here https://nuwavecomm.atlassian.net/servicedesk/customer/portal/6

Nov 12, 19:39 UTC

Nov 12, 2026

Nov 11, 2026

No incidents reported.

Nov 10, 2026

No incidents reported.

Nov 9, 2026

No incidents reported.

Nov 8, 2026

No incidents reported.

Nov 7, 2026

No incidents reported.

Nov 6, 2026

No incidents reported.

Nov 5, 2026

No incidents reported.

Nov 4, 2026

No incidents reported.

Nov 3, 2026

No incidents reported.

Nov 2, 2026

No incidents reported.

Nov 1, 2026

No incidents reported.

Oct 31, 2026

Completed - The scheduled maintenance has been completed.
Oct 31, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 31, 04:00 UTC
Scheduled - We’ll be taking iPILOT offline briefly to make updates and improvements to your experience. iPILOT will be temporarily unavailable during these times:
• UTC - 4 AM - 9 AM
• US Eastern Daylight Time - 12 AM - 5 AM
• US Pacific Daylight Time - 9 PM - 2 AM
You’ll be able to access an improved iPILOT after this maintenance window. We appreciate your patience and understanding. As always, if you have questions or feedback, please submit them to support@nuwave.com.

Oct 21, 21:42 UTC

Oct 30, 2026

No incidents reported.