Support tickets via email is currently down.

Incident Report for NUWAVE Communications

Postmortem

The interruption to support ticket processing by email was caused by Microsoft 365 incident MO1550821, which affected Exchange Online email delivery and API connectivity. During the outage, Jira was unable to reliably process incoming support emails, although the customer portal and telephone support remained available.

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Microsoft has restored the affected Exchange Online functionality, and we have confirmed that Jira email processing has recovered. Some messages received during the incident required manual ticket updates. All support services have returned to normal operation.

Posted Nov 13, 2026 - 16:37 UTC

Resolved

Email services have returned to normal. Some Support emails had to be manually updated in the ticket system. All support services have returned to normal operations.

Posted Nov 13, 2026 - 16:33 UTC

Update

Microsoft has begun to recover email services for users, API connectivity to Jira is still affected. We will continue to monitor until full connectivity has been restore and confirmed Jira is processing all email.

Posted Nov 13, 2026 - 14:59 UTC

Update

We are monitoring updates from Microsoft.

Posted Nov 12, 2026 - 19:40 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Nov 12, 2026 - 19:39 UTC

Investigating

Microsoft outage notification MO1550821
NUWAVE Incident NCS-19215

Due to the current outage at Microsoft our support tool Jira is unable to receive new email to open or add comments to tickets.

If you have an emergency and need immediate assistance please call us at 1-888-368-9283

Or you can open up a support ticket, check responses, or add a new response directly in the portal here https://nuwavecomm.atlassian.net/servicedesk/customer/portal/6

Posted Nov 12, 2026 - 19:39 UTC

This incident affected: Partner Solutions.